Refund Policy

Personalized Products

Each song is created specifically for one customer. Because the work is personalized, refund eligibility differs from ordinary mass-produced products.

Before Work Begins

If you need to cancel before lyric writing starts, contact us promptly. Eligible cancellations may be refunded less non-refundable payment-processing costs.

Lyric Approval

You receive lyrics for review before final production. Please review them carefully because the final song is created from the approved version.

After Production Begins

Orders generally cannot be refunded after final production begins, except where required by law or when an error by HowieWissler24 Custom Songs & Music cannot reasonably be corrected.

Production Errors

If the delivered song does not match the approved lyrics or contains a production error, contact us so the issue can be reviewed and corrected.

One Musical-Style Remake

If the first recording does not match the agreed musical style or overall direction, you may request one musical-style remake within seven calendar days of receiving it. The remake must use the approved story and lyrics. Requests for a new recipient, occasion, story, or substantially rewritten lyrics require a new order. The musical-style remake is provided instead of a refund after production has begun.

Physical Products

If a physical CD arrives damaged, contact us within seven days and include photographs of the damage so replacement eligibility can be evaluated.

Contact

Send questions to info@howiewissler24.com.

This policy is a general template and should be reviewed by a qualified attorney before launch.